Keep your project moving.
Plan installation, daily operation and after-sales arrangements before you select equipment.
Before you order
Confirm the model, printhead, power supply, software, consumables and destination documentation.
Before delivery
Agree packing, inspection, installation arrangements and the training included in the quotation.
After installation
Keep the machine serial number, configuration and fault details ready when requesting assistance.
Plan the details
before delivery.
Support terms are confirmed by model and supplier in the final quotation.
How is installation arranged?
Confirm whether remote guidance, on-site service or a local partner is available for the selected machine and destination.
What warranty is included?
Request written terms, including coverage, exclusions, printhead treatment, labor, spare parts and shipping costs.
Can I obtain manuals and documents?
Request the current manual and relevant documents for the exact model and configuration. Downloadable files will be added after verification.
How do I request technical help?
Use the contact page and prepare the serial number, fault description, photos and a short video. Please use the enquiry form to request technical support.
Your next print project
starts here.
Tell us what you want to print. We’ll start with the right questions.